Shipping Policy

Shipping Policy

At Nova Moon Market, we strive to get your products to you as quickly as possible. Here’s everything you need to know about our shipping process:

Shipping Timeframe

  • Processing Time: All orders are processed within 1 to 2 business days from the time your payment is confirmed. Orders are not processed on weekends or holidays.

  • Shipping Time: Once your order has been processed, we aim to deliver it to you within 3 to 7 business days, depending on your location. Please note that delivery times may vary based on the shipping address and courier availability.

  • Shipping Areas: We currently offer shipping to [list countries or regions you ship to]. If you live in a remote or rural area, shipping may take longer, but we will notify you if any delays occur.

Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of your order. You’ll see the exact shipping cost at checkout before completing your purchase. We offer free shipping on orders over [insert amount] (where applicable).

Tracking Your Order

Once your order is shipped, you will receive an email with tracking information to monitor the progress of your delivery. You can track your order through the provided tracking number directly on the courier’s website.

Delays and Issues

While we strive for fast and reliable delivery, delays can sometimes occur due to circumstances beyond our control, such as weather conditions or issues with the courier service. If your order is delayed beyond the expected delivery timeframe, please contact our customer support team, and we’ll assist you in resolving the issue.